Designing for People not Processes...
Using a Human Centered Design (HCD) approach, we worked with experts to conduct a series of global consultations with UNICEF staff and partners in different roles, functions and offices.
Our objective for these consultations was to understand the constraints and ambitions faced by different roles/personas in the partnership management process, identify underlying barriers, activate nascent opportunities, and produce more effective solutions about the people using the Procedures and Guidance. Essentially refocusing our approach to People over Procedures/Processes.
Our consultations were with the following groups:
The synthesis from these consultations includes findings that outline a need to shift from process to purpose-focused roles. The images below capture an snap shot of our findings from these various consultations in designing for people over processes.
We are eager to hear some of your inputs into the content that has been developed to reimagine implementing partnerships with UNICEF from different roles.
(click on the images to open in a new window)