Designing for People not Processes...

Using a Human Centered Design (HCD) approach, we worked with experts to conduct a series of global consultations with UNICEF staff and partners in different roles, functions and offices.

Our objective for these consultations was to understand the constraints and ambitions faced by different roles/personas in the partnership management process, identify underlying barriers, activate nascent opportunities, and produce more effective solutions about the people using the Procedures and Guidance. Essentially refocusing our approach to People over Procedures/Processes.

Our consultations were with the following groups:  


The synthesis from these consultations includes findings that outline a need to shift from process to purpose-focused roles. The images below capture an snap shot of our findings from these various consultations in designing for people over processes.

We are eager to hear some of your inputs into the content that has been developed to reimagine implementing partnerships with UNICEF from different roles.

Discussion Questions:

  • QUESTION 1: Do you identify with the challenges reflected across different roles in partnership management?
    • Any key areas that are missing?
  • QUESTION 2: Do you agree with moving from process focused role/function to the purpose focused role/function for partnership management?
    • What can we do to further emphasize purpose over process in our partnership processes?
  • QUESTION 3: What do you think of some of the challenges and ambitions stated by CSO and Government partners on our partnership management approaches?
    • Anything that makes you reflect on how we can better structure  relationships between UNICEF and our partners?


(click on the images to open in a new window)

Partnership Specialist

CSO Partner

Programme and Emergency Focal Point

Government Partner

Country Office Management

Comments (1)

Aman Haile
Aman Haile Moderator

Dear partners and UNICEF staff, we look forward to your participation on this exciting topic! If some of you see the following message (below), please click on the  "View group" icon (highlighted in blue) and click "Join" to become a member of the consultation space, which will enable the comments feature.

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